Returns & Exchanges

At iPoint, we want you to be completely satisfied with your new tech. If your purchase doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into your iPoint account, navigate to your order history, and select the 'Return Item' button to generate your unique Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund to the original payment method within 3-5 business days.